1. Warranty regulations:
The following cases are guaranteed:
Warranty period is still valid, then warranty will be performed according to the manufacturer's standards and in accordance with a purchase commitment between www.lamaison.com.vn and customers.
The following cases are refused to guarantee:
- Warranty period has expired.
- Damage caused by customers or using improperly as instruction.
- Damage occurred in some force majeure cases such as flood, fire, earthquake, lightning strike,…
- No valid original purchase invoice of La Maison.
- Self-caused disrepair, scratch of products.
2. Change/Return policies
- Do not change or return meat and other kinds of fruits and vegetables. Customers please check the goods carefully before receiving.
- Customers who bought the products online please retain purchase receipts to use when having change requirements.
- Products are accepted to change/return within 7 days. If changing into different products compared with purchased ones, they must have same price with purchased ones. In case the changing products have lower price than purchased ones, we will not return the excess money.
- In case the changing products have higher price than purchased ones, customers have to pay the difference.
- Products are accepted to change/return when the business department of www.lamaison.com.vn has confirmed the status of the products, and faults of the products.
- We only accept to change from a products to other products of the same or different type.
- Delivery fee from location of customers to the store will be paid by customers. In case of the company’s fault, the company will pay all delivery fee.
The cases are refused to change/return:
- The type or design of products is not correct as the order.
- The quantity or set of products is not enough as the order.
- The status of products has been affected as peeling, breakage, tearing, etc during transportation.
- The products are not qualified as: expiry date, out of warranty, out of operation, objective faults within warranty of suppliers, manufacturers, etc
3. Change/Return conditions
- Products must be intact, with whole stamps and labels, unused and unrepaired. For products with box, box must remain intact, with complete accessories, included instructions, gifts (if any)
- Products have been purchased within 3 days.
- The company only changes products free in cases of having faults, incorrect sample or improper size.
- Products of change/return must have attached sales invoice.
- www.lamaison.com.vn commits to changing the products if the products cannot be used due to the fault of manufacturers or transportation process, etc
- Customers please check the products before receiving.
- Note: Some of the products will not apply the policies on change/return. Customers please contact directly hotline 1800 6846 for more details.
Kitchen items Milk and Milk-Based Drinks Canned & Pickled Vegetables Butter, Cream, Cheese Instant food Canned food Spices & Sauce Rice, Vermicelli, Pasta, Burmese Dry food, cereals Flour - Crispy fried flour Snack - Drying fruits Sweets, jams - Snacks Tea - Coffee Non alcoholic beverages Beer, Wine & Accessories Other Product
